Jewellery Care & Warranty
Jewellery Care
Caring for Your ChloBo Jewellery
Your ChloBo jewellery has been designed to be loved and worn, but a little extra care will help keep your favourite pieces looking their best for longer.
Sterling Silver & Gold-Plated Jewellery
Sterling silver naturally tarnishes over time as it reacts with elements in the air and its surroundings. This is a natural characteristic of silver and can cause the surface to gradually darken.
Our gold-plated jewellery also requires special care. The gold finish is applied to the surface of the jewellery and, as with all plated jewellery, can gradually wear or fade over time. How quickly this happens will depend on how frequently the piece is worn and what it comes into contact with.
To help protect your jewellery, we recommend:
- Remove rings and bracelets before washing your hands or washing up.
- Remove jewellery before showering, bathing, swimming or exercising. Water, chlorine and perspiration can affect both sterling silver and gold-plated finishes.
- Avoid wearing jewellery when cleaning, gardening or carrying out DIY, where it may come into contact with chemicals or abrasive surfaces.
- Apply perfume, hairspray, lotions, fake tan and other beauty products before putting on your jewellery, allowing them to dry first.
- Make your jewellery the last thing you put on and the first thing you take off.
- Remove your jewellery before going to bed to help prevent unnecessary rubbing, snagging and wear.
- Keep jewellery away from excessive heat and humidity and avoid storing it in the bathroom.
- Gently polish your jewellery with a ChloBo jewellery polishing cloth. Take particular care with gold-plated pieces and avoid excessive or abrasive polishing, which can wear the plated finish.
Storing Your Jewellery
When you're not wearing your ChloBo jewellery, keep individual pieces separate wherever possible to help prevent scratching and rubbing.
Fasten necklaces and chains before storing them to help prevent tangling, and keep your jewellery somewhere cool, dry and away from direct sunlight.
Pearls & Semi-Precious Stones
Our pearls and semi-precious stones are natural, making every piece beautifully unique.
Variations in colour, tone, size and finish are part of their natural character rather than imperfections.
Pearls and semi-precious stones can be delicate, so avoid exposing them to hot water, chemicals or jewellery cleaning solutions.
Clean semi-precious stones gently using a clean, soft, slightly damp cloth. Our cultured freshwater pearls should be cleaned using a clean, soft, dry cloth to help maintain their natural lustre.
Take care of your ChloBo piece and it will love you back for years to come! ♡
Repairs & Warranty
All ChloBo jewellery comes with a 12-month manufacturer's warranty from the date of purchase.
If your jewellery develops a manufacturing fault within this period, we will assess the item and, where covered under warranty, repair or replace it free of charge. Proof of purchase will be required to verify your warranty.
Repairs Outside of Warranty
Our repair and alteration service is not currently available while we review and update a number of our internal systems and processes. Should this service become available again in the future, we will communicate this to our customers.
If your jewellery is outside of its 12-month warranty and requires repair, you may wish to approach a trusted local jeweller to see whether they are able to assist.
We're sorry that we're unable to offer this service at present and appreciate your understanding.
Need help with a warranty claim?
Please contact our Customer Service team with your proof of purchase and details of the issue, and we'll be happy to check your warranty information and advise on the next steps.
Please see our Repairs page for further information.
