FAQs

Visit ChloBo's FAQs page to find answers to your questions about products, orders, and more.
Visit ChloBo's FAQs page for quick answers to your questions about jewellery, orders, and services.

Yes! All our pieces are handmade here in the UK using 925 sterling silver or 18ct gold plating, giving you the most luxurious look and quality.

Our Couture collection is 22ct gold plated.

We aim to always have all your favourite items available for you, however, some of our most popular pieces can have an extremely high demand. Any items out of stock can take up to 3 weeks.

Payments can be made through PayPal, Klarna, Clearpay, Apple Pay, Google Pay and all major credit and debit cards. We do not accept American Express.

If you sign up to our newsletter you will receive 15% off your first order. You'll also get early access to new releases and exclusive offers! 

Click here to sign up.

We’re sorry to see you go! If you wish to unsubscribe from our mailing list, you can click the link on the bottom of the emails we send. 

Alternatively, you contact our customer services team who will remove your details from our list.

Email - [email protected]

Contact Us - Contact Us | ChloBo Customer Service – ChloBo UK

Unfortunately, we don't currently offer an alterations service, so we're unable to adjust their original size.

We recommend checking the sizing information on the product page before purchasing to ensure the best fit.

All ChloBo Kids bracelets are lovingly handmade to 15cm to fit perfectly on smaller wrists.

Unfortunately, we do not offer size alterations on ChloBo Kids bracelets.

Each of our handmade bracelets are made with small beads and charms, so please be aware that they could be a choking hazard if broken.

Therefore, we do not recommend that they are given to children under the age of 3 and should be worn under the supervision of an adult.

Although everything we make is to the highest quality, we do not recommend that our jewellery is worn for playing or crawling, this is to increase durability and to allow them to be a gift that lasts a lifetime.

Our Customer Service team is here to help with any questions you may have about your order, delivery, returns or ChloBo jewellery.

Our team is available Monday to Friday, 9am–5pm, excluding Bank Holidays.

You can get in touch using the contact details below, and a member of our team will be happy to help.

Email Us - [email protected]

Contact Us - Contact Us | ChloBo Customer Service – ChloBo UK

Please see our Delivery page for more information.

Orders placed before 4pm Monday to Friday, and where items are in stock, will usually be dispatched the same day. During particularly busy periods, dispatch may take a little longer than our usual timeframes.

Orders placed after 4pm on Friday, over a weekend or during a Bank Holiday weekend, will typically be dispatched on the next working day.

Once your order has been dispatched, you'll receive a dispatch confirmation email containing your tracking information, allowing you to follow your delivery directly with the courier.

If you're concerned about your delivery, your tracking hasn't updated, or you have any questions about your order, please contact our Customer Service team using the details below and we'll be happy to help.

Please see our delivery page for more information on delivery timescales - Delivery Information  – ChloBo UK

Email - [email protected]

Contact us - Contact Us | ChloBo Customer Service – ChloBo UK

Once your order has been placed, it moves quickly through our system so that we can get it on its way to you as soon as possible.

If you need to cancel your order, please contact our Customer Service team as soon as you can. We'll check the status of your order and, if it hasn't progressed too far, we'll do our best to cancel it for you.

Once your order has been dispatched and passed to our delivery partners, we're unable to cancel it. However, once received, you can return eligible items to us in line with our returns policy.

Please contact our customer services team who will be able to assist you further:

Email - [email protected]

Contact us - Contact Us | ChloBo Customer Service – ChloBo UK

Don’t worry, the price you see at checkout is the total amount you’ll need to pay.

We use a duties-paid delivery service for international orders, meaning any applicable duties and taxes are included at checkout. You should therefore not be asked to pay any additional customs charges when your order is delivered.

Delivery costs vary depending on your location and chosen delivery service, with different couriers and rates available for UK and international orders.

Please visit our Delivery page for the latest delivery options, costs and estimated timescales - Delivery Information  – ChloBo UK

Yes. We’re happy to accept returns within 30 days of purchase, provided the item is unworn and in its original condition.

For hygiene reasons, earrings cannot be returned or exchanged, unless they are faulty.

Please see our Returns Policy for full details and any other exclusions that may apply - Returns | How can I make a return? | FAQs – ChloBo UK

If your ChloBo jewellery is within our 12-month manufacturer's warranty and you believe it has developed a manufacturing fault, please contact our Customer Service team. We can arrange for your jewellery to be returned to us for assessment.

If your jewellery is outside of the 12-month warranty period, unfortunately, we do not currently offer a repair service.

Email - [email protected]

Contact Us - Contact Us | ChloBo Customer Service – ChloBo UK

All ChloBo jewellery comes with a 12-month manufacturer's warranty. If your jewellery develops a manufacturing fault within 12 months of purchase, we'll be happy to assess the piece and, where covered under warranty, arrange a repair or replacement free of charge.

After the 12-month warranty period, we do not currently offer a repair service. You may wish to take your jewellery to a reputable local jeweller, who can assess the piece and advise whether a repair is possible.

Proof of purchase will be required for all warranty claims.

Please contact the team for further information:

Email - [email protected]

Contact us - Contact Us | ChloBo Customer Service – ChloBo UK