Careers

Job Title: ChloBo Customer Service Supervisor

Reporting to: Customer Service Manager

Contract: Full-time, 40 Hours per week, Monday – Friday

Salary: Competitive

Benefits:

Purpose of the Role:

The Customer Service Supervisor is responsible for leading and overseeing a team of customer service representatives, ensuring the delivery of exceptional customer service across various sales channels. This role involves managing customer orders, addressing customer queries, and ensuring that service standards are consistently met. The supervisor will play a key role in maintaining operational efficiency, enhancing customer satisfaction, and supporting the growth of the business.

Key Responsibilities:

Team Leadership: Supervise and mentor customer service staff, including seconded manpower from other departments, to ensure consistent performance and professional growth.

Order Management: Oversee the processing of customer orders across various sales channels, ensuring accuracy, timeliness, and adherence to quality standards.

Customer Interaction: Serve as the point of escalation for complex customer issues, providing prompt and effective resolutions to maintain customer satisfaction.

Communication: Maintain clear and proactive communication with customers regarding their orders, service levels, and any potential issues.

Collaboration: Work closely with the production, repairs/finishing, and Ecommerce teams to ensure seamless order fulfilment and product presence on online platforms.

Stock Management: Monitor and manage online stock levels, ensuring products are secure and properly stored.

Process Improvement: Identify areas for process enhancement within the customer service department and implement improvements to increase efficiency.

Training and Development: Assist in the training and development of new and existing staff in customer service processes and best practices.

Skills and Qualifications:

Customer-Centric Approach: A genuine desire to provide exceptional service to customers and a deep understanding of customer needs.

Experience: Previous experience in a supervisory role within a customer service or retail environment.

Leadership: Strong leadership skills with the ability to motivate and develop a team.

Communication: Excellent verbal and written communication skills, with the ability to interact effectively with both customers and internal teams.

Problem-Solving: Strong problem-solving skills with the ability to handle complex customer issues.

Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain high levels of accuracy and attention to detail.

Technological Proficiency: Experience with customer service software, data analysis, and the ability to utilize information technology to improve service delivery.

Product Knowledge: Sufficient knowledge of ChloBo products or a similar retail product line.

Adaptability: Flexibility to take on tasks across multiple areas of customer service and adapt to changing business needs.

Why Join Us?

Being recently crowned Jewellery brand of the Year 2024, ChloBo is an exciting and growing company, passionate about its brand, products and customers. If you are passionate about delivering outstanding customer service and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity. As a Customer Service Supervisor, you will have the chance to lead a dedicated team, contribute to the continuous improvement of our service operations, and help drive our commitment to
excellence.

Apply Now and be a part of a team that values customer satisfaction and operational excellence.

Please email your CV to iain@chlobo.co.uk