Repairs

We have a dedicated repairs service to keep your jewellery looking its best.

All ChloBo jewellery comes with a 12-month warranty. Should your jewellery become tarnished or damaged due to a manufacturing fault, we promise to repair or replace the item free of charge within one year of purchase.

After the 12-month warranty period, don’t worry, we’re still here to help! Our dedicated repairs team can repair any accidental damage or breakages for a small charge and restore them back to their original glory.

Please contact the team for further information:

Email – repairs@chlobo.co.uk 
Call - 01244 470 490
 
If your jewellery has been repaired by another jeweller, the warranty will be void.

Here’s how you can return your jewellery for repair:
  1. Please print and complete the Repairs Form and enclose it within your repairs return.
  2. Post it back to us using the address on the Repairs Form.

We always recommend that you send your jewellery to us in a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.

We pride ourselves on our speedy service and strive for your repair to be returned to you within 15 working days, however, please note that this is subject to stock.

Clean & Restring

Looking to bring the shine back to your piece? Or perhaps it needs a restring? We all need a little TLC from time to time, and so does our jewellery! Give your pieces the TLC they deserve with our in-house cleaning service. 

For more information, please contact repairs@chlobo.co.uk

Need a Size Alteration?

Any beaded bracelets requiring a size alteration outside of the 12-month warranty period will be dealt with by our repairs team, who will also include a specialist clean.
For more information, please contact repairs@chlobo.co.uk