Repairs

Repairs & Warranty

All ChloBo jewellery comes with a 12-month manufacturer's warranty from the date of purchase.

If your jewellery develops a manufacturing fault within this period, we will assess the item and, where covered under warranty, repair or replace it free of charge. Proof of purchase will be required to verify your warranty.

Repairs Outside of Warranty

Our repair and alteration service is not currently available while we review and update a number of our internal systems and processes. Should this service become available again in the future, we will communicate this to our customers.

If your jewellery is outside of its 12-month warranty and requires repair, you may wish to approach a trusted local jeweller to see whether they are able to assist.

We're sorry that we're unable to offer this service at present and appreciate your understanding.

Need help with a warranty claim?
Please contact our Customer Service team with your proof of purchase and details of the issue, and we'll be happy to check your warranty information and advise on the next steps.

Mail:

Chlobo
Sherbrooke House,
5 Kinmel Park,
Abergele Road,
Bodelwyddan,
Rhyl
LL18 5TX

Email – [email protected]

Contact us - Contact Us | ChloBo Customer Service – ChloBo UK

Please see our returns page for more information - Returns | How can I make a return? | FAQs – ChloBo UK