Returns

ChloBo promises to refund any item(s) you are not completely happy with, provided they are returned to us within 30 days of receipt, for a full refund or exchange, simply ensure it is in an unworn condition and accompanied by your proof of purchase.

Please note:

  • We do not offer returns on earrings for hygiene purposes.
  • We do not offer returns on our advent calendar, gift wrap, perfume, personalised products, size alterations.
  • Please note we can only accept returns on our Soul Wellness range if returned unused and unopened.
  • Delivery costs will be refunded on faulty items only.
  • Any order which receives a free gift with minimum spend, must return the free gift to be eligible for a full refund. Failure to return the free gift will mean the value of the gift being deducted from the refund total.

Download Returns Form

 

(If you are unable to print this form, please include a piece of paper in your parcel with all the details handwritten instead.)

To return your item:

1. Please print and complete the Returns Form and enclose it within your return.

2. Post it back to us using the address on the Returns Form (below).
We always recommend that you send your jewellery to us in a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.
 
We aim to process all returns within 7–14 working days of receiving your parcel. 

Once the refund has been processed you will receive a confirmation email.

Customers are responsible for the cost of returning items, except in cases where the item is faulty or was sent in error.
For faulty items, return postage is only reimbursed for returns made within the UK.

All refunds will be credited back to your original method of payment.

For more information, please email customerservice@chlobo.co.uk.

ChloBo Returns
Sherbrooke House,
5 Kinmel Park,
Abergele Road,
Bodelwyddan,
LL18 5TX