ChloBo Promise
Returns
Extended Christmas Returns Period
To help you shop with confidence this season, we’ve extended our returns period. Any purchases made online between 21st November and 24th December 2024 can be returned up until 12th January 2025. T&C's apply.
ChloBo promises to refund any item(s) you are not completely happy with, provided they are returned to us within 14 days of receipt, and are in a re-saleable condition.
Please note:
- We do not offer returns on our advent calendar, gift wrap, perfume, personalised products, size alterations and earrings for hygiene purposes.
- We do not offer exchanges at this time.
- Delivery costs will be refunded on faulty items only.
- Any order which receives a free gift with minimum spend must return the free gift to be eligible for a full refund. Failure to return the free gift will mean the value of the gift being deducted from the refund total.
To return your item:
1. Please print and complete the Returns Form and enclose it within your return.
2. Post it back to us using the address on the Returns Form.
We always recommend that you send your jewellery to us in a secure padded envelope and use a signed for delivery service as we do not accept liability for lost items.
Refunds are typically processed within 5 working days of receipt, although in busy periods this may vary.
Once the refund has been processed you will receive a confirmation email.
All refunds will be credited back to your original method of payment.
Need a Size Alteration?
We also offer a size alteration service where you can have your bracelet made to measure so it fits perfectly.
For more information, please email customerservice@chlobo.co.uk or call 01244 470 244.