Jewellery Care & Warranty

We've got you covered...

  
 Looking for a helping hand? We’ve got you covered with our 12 month warranty and jewellery care guide…

“Oh no, I've broken my new ChloBo piece…”

All ChloBo jewellery comes with a 12-month warranty.

Should your jewellery become tarnished or damaged due to a manufacturing fault, we promise to repair or replace the item free of charge within one year of purchase.

 

“Oops, it’s a little over 12 months…”

We’ve still got your back, our friendship isn’t going anywhere. After the 12 month warranty period has ended, we still have you covered with any accidental damage/breakage. For a small charge, we are able to repair your ChloBo items and restore them back to their original glory.

Head over to our repairs page for more information.

All of our 925 sterling silver, gold plating, rose gold plating & semi-precious stone jewellery needs a little tender loving care from time to time and what better way to know how to care for your jewellery, than with our top tips and tricks:

Did you know?

The stones we source are from natural environments and are therefore unique, occasionally some stones vary in size, tone and finish. Small imperfections or 'beauty spots', as we like to call them, are inherent and add character and individuality to the stone. There is no better feeling than knowing you have something different from everyone else…

 

Polish:

Get your polishing cloth at the ready, because you’re about to take your pieces from looking worn, to brand new. Providing you polish your ChloBo jewellery frequently you’ll be able to maintain the newness, as well as preventing any tarnish build up.

Take a look at our branded ChloBo polishing cloth. Ideal for all metals and stones*

Polishing ClothPolishing Cloth

ChloBo Polishing Cloth
£4.99

Store:

When all is said and done, make sure you put your jewellery away at the end of each day…

Not just anywhere! Make sure you leave your ChloBo pieces in a tarnish-resistant pouch or in an airtight jewellery box. Please be reminded that our gift boxes are not suitable for jewellery storage.


Remove:

We love a good workout, but make sure that if you are engaging in any physical activity, especially swimming in chlorine or saltwater, please remove all your ChloBo pieces as it may cause your pieces to tarnish or affect the outer finish.


Pearl Jewellery:

Pearls are thirsty, they love the open air and being within a moist environment, so our top tip is to wear them as much as you can! We recommend using a soft cloth or the white side of our polishing cloths when cleaning your pearls and to store them away from other jewellery which will help prevent any scratches.


Tarnishing:

As tarnishing stands, it’s a natural and common chemical reaction which occurs over time. With our top tips you can help prevent tarnish build up and get the most out of your ChloBo pieces…


*Please only use the white side of the polishing cloth for your stones and as directed on the packaging.

 

Limited Contact:

We highly recommend that when doing house hold chores or sprucing yourself up with some moisturiser and perfume, you remove all your jewellery. We know, they look beautiful on so why would you take them off?! But, keep the beauty and take them off when using any lotions, sanitisers, perfumes or cleaning products etc…

You’ll thank us in the long run.


Semi-Precious Stones:

Each semi-precious stone is as unique in looks as it is in needs, so find your stone below for our top tips on keeping them looking their best!

 

Malachite - Wandering Free Collection

Malachite is a mineral that forms naturally above copper deposits deep in the earth. This stone is soft, therefore it’s important to ensure that it’s stored away correctly in a soft pouch or jewellery box when not being worn. 

Extended contact with water should be avoided as it has potential to damage the stone’s protective surface, dulling its shine. With this, avoid wearing your malachite jewellery when showering, swimming, or exercising.

To clean the jewellery, use soapy water and a soft cloth. Rinse well and allow to dry naturally. 

 

Blue Kyanite, Sunstone, Lavender Amethyst, Blue Apatite - Island Energy Collection

Extended contact with water should be avoided as it has potential to damage the stone’s protective surface, dulling its shine. With this, avoid wearing your semi-precious stone jewellery when showering, swimming, or exercising.

To clean the jewellery, use soapy water and a soft cloth. Rinse well and allow to dry naturally. 

Store your jewellery separately, when possible, to avoid damage and tangling. The pouches in which your jewellery arrive are perfect for this! 

 

Opal - Island Energy Collection

Opals are particularly precious and contact with any cosmetics should be avoided. Avoid exposing your opals to rapid changes in temperature.

When cleaning your opal jewellery, wipe with warm water and a soft cloth, do not expose your opals to chemical cleaners. Regular maintenance of your opals will keep them as vibrant as possible.

 

Sodalite - Phases Of The Goddess Collection

Sodalite is a particularly delicate stone and should be handled with care. Avoid mishandling or dropping your pieces and store them safely when not in use. The pouches in which your jewellery arrive are perfect for this!

Extended contact with water should be avoided, however if your sodalite jewellery does get wet, allow it to air dry completely. With this, avoid wearing your sodalite stone jewellery when showering, swimming, or exercising. Avoid exposing your sodalite jewellery to rapid changes in temperature.

To clean the jewellery, use soapy water and a soft cloth. Rinse well and allow to dry naturally.

 

Black Lava - ChloBo MAN Collection

Black lava is a soft, porous stone and extended contact with water should be avoided, however if your jewellery does get wet, allow it to air dry completely. With this, avoid wearing your `black lava stone jewellery when showering, swimming, or exercising.

To avoid damage, store your jewellery separately. The pouches in which your jewellery arrive are perfect for this! 

 

Kambaba Jasper - ChloBo MAN Collection

Avoid exposing your kambaba jasper jewellery to rapid changes in temperature, as this can cause your stones to fade or crack. 

To clean the jewellery, use soapy water and a soft cloth. Rinse well and allow to dry naturally. Avoid using chemicals and abrasives on your semi-precious stones to avoid damage to the stone’s surface.

When they’re not being worn, store your jewellery separately. The pouches in which your jewellery arrive are perfect for this! 

 

 Golden Obsidian - ChloBo MAN Collection

To clean your golden obsidian jewellery, use soapy water and a soft cloth. Rinse well and allow to dry naturally. Avoid using chemicals and abrasives on your semi-precious stones to avoid damage to the stone’s surface.

When they’re not being worn, store your jewellery separately. The pouches in which your jewellery arrive are perfect for this! 

 

 Tiger’s Eye - ChloBo MAN Collection

Tiger’s Eye is a strong and durable stone, however, should still be handled with care to ensure the longevity of your piece. Regular maintenance of your jewellery will keep it looking it’s best; cleanse with warm, soapy water, rinse well and allow to dry naturally.

Avoid harsh chemicals and cosmetics coming into contact with your tiger’s eye pieces as some acids can have an affect on the stone’s surface. With this, store your jewellery appropriately when not in use. The pouch in which your jewellery came will be perfect for this! 


Cleaning Service:

We understand that you’re busy, so we’re here to help you out!

Give your pieces the TLC they deserve with our in-house cleaning service.

Email repairs@chlobo.co.uk for more information and prices.


There we have it! As long as you take care of your ChloBo piece, it will love you back for years to come! ♡

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