Returns


Extended Christmas Returns Period

To help you shop with confidence this season, we’ve extended our returns period. Any purchases made online between 21st November and 31st December 2023 can be returned up until 21st January 2024.

 

Returns Conditions

ChloBo promise to refund any items you are not completely happy with, provided they are returned to us in a resaleable condition, if the white returns tag is still attached and if it is within 14 days of receipt. Unfortunately, we are unable to offer exchanges. Postage costs will be refunded on faulty items only.

Please note: For hygiene reasons we do not accept returns on earrings or returns for personalised/engravable products, items that have had a size alterations, perfume, and gift wrap.

If a customer wishes to return an order or item which qualified for a gift with purchase, the transaction can only be fully refunded if the gift with purchase item is also returned. Failure to return the gift with purchase will mean the value of the gift will be deducted from the refund value. 

 

To return your item:

1. Please print and complete the Returns Form below and enclose it within your return.

2. Post it back to us using the address on the Returns Form.

We always recommend that you send your jewellery to us in a secure padded envelope, and use signed for delivery service as we do not accept liability for lost items.

All refunds will be credited back to your original method of payment. Once the refund has been processed you will receive a confirmation email. Please allow 2-5 days for the payment to be credited back.

For more information, please email customerservice@chlobo.co.uk or call 01244 470 244.

Need a Size Alteration?

Can ChloBo bracelets be made to measure?

The answer is YES! All of our women's beaded bracelets are made to the standard size of 18cm. However, if you require a different size, simply select your desired size. Please see below:

Need a bigger size?

If you have already recieved your item and wish to have it made bigger, please contact us on repairs@chlobo.co.uk for pricing. The cost of the bracelet being returned to us, to be resized, will need to be covered by the customer.

Need a smaller size?

If you have already recieved your item and wish to have it made smaller, please contact us on repairs@chlobo.co.uk for pricing. The cost of the bracelet being returned to us, to be resized, will need to be covered by the customer.

If you would like the bracelet made smaller after the 12 months warranty, please contact our repairs department for more information repairs@chlobo.co.uk.

Please Note:

ChloBo Man bracelets are measured to 20cm, and can also be altered.

This only includes beaded bracelets; we do not offer alterations on any link chain or snake chain pieces.

We do not offer size alterations on necklaces, rings, ChloBo Kid's bracelets or sale items.

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