Delivery Information

* Please Note:

• Due to high demand please allow up to 7 working days for delivery during Black Friday or a sale period
• Please allow up to 10 working days for the delivery of any pieces from ChloBo Couture

UK Delivery

Deliveries will be made between 9-5 Monday – Friday and must be signed for.

If you have ordered with Next Day Delivery before 1pm Mon-Fri, your order will be with you the next working day (excludes bank holidays).

Once your order has been dispatched you will receive a shipping notification email with a link to track your shipment. You may check the status of your order and shipment either online or by contacting our Customer Support Centre. Email customerservice@chlobo.co.uk

International Delivery

All our international orders are shipped via DHL Express Delivery. Once your order has been dispatched you will receive a shipping notification email with a link to track your shipment.

Want to track your order? Simply visit: https://www.dhl.co.uk/en/express/tracking.html 

If the scheduled delivery time and date doesn’t suit, don’t worry! With DHL Express On-Demand Delivery you can choose from the following options so that you can find the delivery method that’s perfect for you:

• Deliver my package on Another Day: Scheduled delivery
• Deliver my package to Another Address: Alternate Delivery to work or family
• Deliver my Package at a Safe Place: Authorise Shipment Release
• Deliver my package with Neighbour: Leave with neighbour, reception or guard
• Deliver my package at a DHL Service Point: Hold for Collection
• Request my Hold My Package: Vacation hold safekeeping up to 30 days

Want to change your delivery preferences? Take full control, here: https://www.ondemand.dhl.com/  

Customs Duty and Tax

Will I need to pay duty and taxes at customs? Don’t worry, we’ve got you covered! If you are shipping to an international address, we will cover any additional customs duty or tax.

EU Orders – All orders dispatched to the EU are inclusive of VAT.

International Orders – When you enter an international shipping address at the checkout, VAT (at 20%) will be automatically deducted from the order total.

Refunds

ChloBo promises to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 days of receipt. All refunds will be credited back to your original method of payment. For more info please click here.

Please note: For hygiene reasons, we cannot accept returns or refund on any earrings. We also do not offer any refunds on any personalised/engravable products or perfume.