Delivery Information

Please Note:

We endeavour to dispatch your order as quickly as possibly but please do allow up to 3-5 business days for standard UK delivery, particularly as all our items are handmade to order. 

*Please allow up to 10 working days for the dispatch of any pieces from ChloBo Couture.

For orders to Ireland is it important to note that our couriers, Parcel Force, are experiencing high delays due to the amalgamation of Covid, Brexit and high volume of deliveries to depots. We endeavour to dispatch your orders as quickly as possible and apologise for any delays via our couriers.

Deliveries will be made between 9-5 Monday – Friday and must be signed for.

All mainland UK deliveries will be made via Parcel Force and Royal Mail. Other UK destinations such as Northern Ireland, Channel Islands, Isle of Man etc, will be delivered by Parcel Force.

You may check the status of your order and shipment either online or by contacting our Customer Support Centre. Email customerservice@chlobo.co.uk

Changes to delivery outside the UK due to Brexit:

As a result of the UK leaving the EU, products that are delivered to Ireland or any other EU country are now classed as an international delivery and may be subject to taxes, fees, customs duty, levies, or other charges. These fees/charges are unfortunately out of ChloBo’s control as they are levied by the border force/customs office of your country and we cannot predict what these may be. However, VAT will automatically be deducted from any orders being delivered to the EU when you enter your shipping address at the checkout.

We advise that you review the customs formalities and import fees before placing an order with ChloBo because you may be charged as the importer of our product.

Please be aware that the recipient of your order, not the person placing the order on ChloBo’s website will be responsible for all customs formalities for the import of ChloBo’s product/s and will be required to pay any additional charges for an international delivery.

We hope that this does not dissuade you from being a part of the ChloBo family.

For more information on Irish customs and tax please click here.

Refunds

ChloBo promise to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment. For more info please click here.

Please note: For hygiene reasons we cannot accept returns or refund on any earrings. We also do not offer any refunds on any personalised/engravable products or perfume.