All UK mainland orders are FREE delivery when over £70.
All mainland UK deliveries will be made via Parcel Force and Royal Mail, other UK destinations (Northern Ireland, Channel Islands, Isle of Man etc) will be delivered by Parcel Force.
We endeavour to dispatch your order as quickly as possibly but please do allow up to 5 business days for standard UK delivery, particularly as all our items are handmade to order. If you have ordered with Next Day Delivery before 1pm Mon-Fri, your order will be with you the next working day.
You may check the status of your order and shipment either online or by contacting our Customer Support Centre, please email: email@example.com.
Deliveries will be made between 9-5 Monday – Friday and must be signed for.
Please allow for 10 working days for delivery during Black Friday, Christmas and Sale periods.
IMPORTANT CORONAVIRUS COVID-19 UPDATE REGARDING OUR RETURNS POLICY
Keeping our staff and customers safe during these difficult times is our number one priority and we are taking every measure we can to ensure we maintain the highest safety levels. Due to these circumstances we are extending our returns and refund policy.
If you would like to return something to us please keep hold of the items and your proof of purchase, until the government restrictions have been lifted. In doing so we hope to keep staff safe when processing returned parcels and our customers safe by avoiding trips to the post office.
Once government restrictions have been lifted our usual returns and refund policy will be put back into place. Please note for hygiene reasons we do not accept returns on earrings.
We thank you all for your patience and continued support and apologise for any inconvenience. If you have any question please don’t hesitate to contact us at firstname.lastname@example.org.