Our jewellery is hallmarked in the UK at the Assay Office, fulfilling the requirements established by law on Precious Metals. This is a guarantee of the purity and quality of the metals used.
Any accidental damage/breakage can be repaired at a small charge. Faulty products will be repaired under your 12 month warranty - valid only with warranty card & proof of purchase. For more info please click here.
Please Note: For hygiene reasons we do not accept returns on earrings.
All of our pieces are lovingly created using 925 Sterling Silver, Gold Plating, Rose Gold Plating & Semi-Precious Stones. These Stones are natural and therefore unique so from time to time may vary in size, tone and finish. Small imperfections or 'beauty spots', as we like to call them, are inherent and add character and individuality to the Stone.
In order to prolong the beauty and lustre, we recommend that your ChloBo piece should avoid contact with perfume, false tan, lotions, chlorine etc. Please handle with care and if required gently clean the Silver with a polishing cloth.
Take care of your ChloBo piece and it will love you back for years to come! For more information click here.
Need a size alteration? For more information please click here.
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- Please allow up to 5 working days for the dispatch of any pieces from ChloBo Couture.
All UK mainland orders are FREE delivery when over £70.
Deliveries will be made between 9-5 Monday – Friday and must be signed for.
If you have ordered with Next Day Delivery before 1pm Mon-Fri, your order will be with you the next working day (excludes bank holidays).
Once your order has been dispatched you will receive a shipping notification email with a link to track your shipment. You may check the status of your order and shipment either online or by contacting our Customer Support Centre. Email firstname.lastname@example.org
All our international orders are shipped via DHL Express Delivery.
Will I need to pay duty and taxes at customs? Don’t worry, we’ve got you covered! If you are shipping to an international address, we will cover any additional customs duty or tax.
For full delivery information please follow the link below:
Please Note: For hygiene reasons we do not accept returns on earrings. We also do not offer any refunds on any personalised/engravable products or perfume.
ChloBo promises to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 days of receipt. All refunds will be credited back to your original method of payment. For more info please click here.