1. Our Contract
1.1 These Terms and Conditions govern the supply of goods sold by Chlobo LLP (Partnership No. OC 342765) of Honeycomb South, Chester Business Park, Chester, CH4 9QJ (we and us) to the customer (you). Our VAT number is 946 8743 69.
1.2 All orders placed by you and purchases of goods from us via our website (or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us by delivery of the goods to you, at which point a legally binding contract is constituted between us.
1.3 The processing of your payment and acknowledgment of your order does not constitute legal acceptance of your order.
2.1 On our website you may place an order to purchase a product advertised for sale by following the onscreen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and correct any input errors in your order up until the point at which you place your order by clicking the "Place Order" button on the checkout page.
2.2 All orders placed by you and purchases of goods by you from us are subject to acceptance by us (as described in clause 1.2). We may choose not to accept your order or purchase for any reason and will not be liable to you or to anyone else in those circumstances.
2.3 Where we accept your order, we have a legal duty to supply goods that are in conformity with these Terms and Conditions.
3. Price and Payment
3.1 The price payable for the goods you order or purchase is as set out on our website at the time you submit your order, plus any charges for delivery as advised to you. Prices quoted are in UK Pounds Sterling; prices in other currencies are available on request. All prices include the current applicable VAT rate.
3.2 Occasionally, an error may occur and goods may be either incorrectly priced or described in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We will (at our discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we will cancel your order and refund the price you have paid.
3.3 We must receive payment for the whole of the price of the goods you order and purchase, and any applicable charges for delivery before your order can be processed, unless we have agreed otherwise in advance in writing.
3.4 Payment can be made by most major credit or debit cards by completing the relevant details on the checkout page.
3.5 By using a credit/debit card to pay for your order or purchase, you confirm that the card being used is yours or that you are authorised to use it. By using PayPal you confirm that the PayPal account being used is yours.
3.6 All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. All PayPal payments are subject to authorisation by PayPal. If the issuer of the card or PayPal refuses to authorise payment we will not accept your order or purchase, we will not be obliged to inform you of the reason for the refusal, and we will not be liable for the item not being delivered or provided to you. We are not responsible for the card issuer or bank charging the holder of the card as a result of our processing of your credit/debit card payment in accordance with your order or purchase or if PayPal charges you for making the order.
3.7 We recommend that you do not communicate your payment card details or PayPal password to anyone, including us, by email. Subject to clause 5.1, we cannot be responsible for any losses you may incur in transmitting information to us by internet link or by email. Any such loss shall be entirely your responsibility.
4.1 We do not offer any refunds on any personalised/engravable products as they are bespoke and made specifically for the individual. We also do not offer refunds on perfume, gift wrap, or earrings due to hygiene reasons. Anything else can be refunded as long as it is returned back in a saleable condition, the white tag is still attached, and it is within 14 days of receipt. All refunds will be credited back to your original method of payment. Unfortunately, we are unable to offer exchanges at this time. Postage costs will be refunded on faulty items only.
5.1 All goods are subject to availability. While we endeavour to hold sufficient stock to meet all orders and purchases, all our charms are handmade and sourced from craftsmen in the Far East so from time to time we may experience delays in stock delivery and have insufficient stock to supply or deliver the goods ordered and paid for by you. We will attempt to contact you using the details you have provided to us to ask you how you wish to proceed. We may, at our discretion, process any part of the order which is available.
6.1 Nothing in these Terms and Conditions is intended to affect your legal rights if you are a consumer, nor is it intended to exclude or limit our liability to you for fraud, fraudulent misrepresentation, for death or personal injury resulting from our negligence, or for any other liability which cannot be limited or excluded as a matter of applicable law.
7. Events Beyond Our Control
7.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder or for any other liability, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, mechanical failures, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition or restrictions of imports or exports).
8.1 If any provision of these Terms and Conditions (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal, or unenforceable, the validity, legality, or enforceability of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected. Our contract shall be governed by and interpreted in accordance with English law.
8.2 Unless stated otherwise, any “Was” prices shown have been charged for a minimum of 28 days at the previous higher price, and those products were available to buy at that higher price.
8.3 International customers may be subject to import duties, fees and taxes which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling.
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