Our jewellery is hallmarked in the UK at the Assay Office, fulfilling the requirements established by law on Precious Metals. This is a guarantee of the purity and quality of the metals used.
Any accidental damage/breakage can be repaired at a small charge. Faulty products will be repaired under your 12 month warranty - valid only with warranty card & proof of purchase. For more info please click here.
All of our pieces are lovingly created using 925 Sterling Silver, Gold Plating, Rose Gold Plating & Semi-Precious Stones. These Stones are natural and therefore unique so from time to time may vary in size, tone and finish. Small imperfections or 'beauty spots', as we like to call them, are inherent and add character and individuality to the Stone.
In order to prolong the beauty and lustre we recommend that your ChloBo piece should avoid contact with perfume, false tan, lotions, chlorine etc. Please handle with care and if required gently clean the Silver with a polishing cloth.
Take care of your ChloBo piece and it will love you back for years to come! For more information click here.
Need a size alteration? If you would like a bracelet to be resized to a larger size please call our customer service team on 01244 470244 or email firstname.lastname@example.org immediately after making the purchase with the size you require in centimetres, your order number and the name of the bracelet you would like resizing. The charge to resize your new bracelet is £5. Please see our FAQ page for more information and costings.
All UK mainland orders are FREE delivery when over £70.
All mainland UK deliveries will be made via DHL Parcel or Royal Mail, other UK destinations (Northern Ireland, Channel Islands, Isle of Man etc) will be delivered by Royal Mail Special Delivery.
Most internet orders are dispatched on the next business day but please allow up to 5 business days for standard UK delivery because all items are handmade to order. Deliveries will be made between 9-5 Monday – Friday and must be signed for.
Please allow for 10 working days for delivery during Black Friday, Christmas and Sale periods.
ChloBo promise to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment. For more info please click here.
Please note: For hygiene reasons we cannot accept returns or refund on any earrings.