How can I contact the ChloBo team if there is a problem with my order?
In the unlikely event there is an issue with your order, please email firstname.lastname@example.org we aim to get back to you within 24 hours. During our busy periods, the response time might increase slightly, so please allow up to 48 hours for us to get back to you. ChloBo’s office hours are 9am-5pm GMT Monday to Friday.
How long will my order take to arrive?
We endeavour to dispatch your order as quickly as possibly but please do allow up to 3-5 business days for standard UK delivery, particularly as all our items are handmade to order.
However, please allow up to 10 working days for the dispatch of any engravable products and pieces from ChloBo Couture.
For orders to Ireland is it important to note that our couriers, Parcel Force, are experiencing high delays due to the amalgamation of Covid, Brexit and high volume of deliveries to depots. We endeavour to dispatch your orders as quickly as possible and apologise for any delays via our couriers.
Deliveries will be made between 9-5 Monday – Friday and must be signed for.
All mainland UK deliveries will be made via Parcel Force and Royal Mail. Other UK destinations such as Northern Ireland, Channel Islands, Isle of Man etc, will be delivered by Parcel Force.
You may check the status of your order and shipment either online or by contacting our Customer Support Centre. Email email@example.com
Can I track my order?
You can track your order using the Royal Mail website, you will find your tracking number on your invoice, sent to you via email:https://www.royalmail.com/track-your-item
We also send parcels out using Parcel Force, which you can track on:https://www.parcelforce.com/track-trace
What do I do if my order doesn’t arrive?
Under the unlikely circumstance your order does not arrive, please contact our dispatch team on firstname.lastname@example.org . Alternatively, you can track your order via Royal Mail tracking.
Can I cancel my order?
You can cancel your order by emailing email@example.com , orders are processed and dispatched at ChloBo HQ at a fast pace, so if you do decide you need to cancel your order we suggest doing so within an hour.
Will I need to pay customs duty and taxes on my order?
As a result of the UK leaving the EU, products that are delivered to Ireland or any other EU country are now classed as an international delivery and may be subject to taxes, fees, customs duty, levies, or other charges. These fees/charges are unfortunately out of ChloBo’s control as they are levied by the border force/customs office of your country and we cannot predict what these may be.
However, we do advise that you review these customs formalities and import fees before placing an order with ChloBo because you may be charged as the importer of our product.
Please be aware that the recipient of your order, not the person placing the order on ChloBo’s website will be responsible for all customs formalities for the import of ChloBo’s product/s and will be required to pay any additional charges for an international delivery.
For more information on Irish customs and tax please click here.