Frequently Asked Questions
Are your bracelets Handmade?
Yes! Each item of ChloBo Jewellery is lovingly handmade in the UK, using 925 sterling silver or 18ct gold plating and rose gold plating. Women’s bracelets are handmade to approximately 18cm, Children’s are handmade to approximately 15cm and Men’s are handmade to approximately 20cm but different styles could vary slightly.
Where can I buy ChloBo other than online?
ChloBo is available across the UK and Ireland in a variety of stores, if you want to know the closest spot to you please refer to our stockist page:
How long will it take for a product to come back in stock?
We aim to have all your favourite pieces available to you at all times, however, some of our most popular pieces can have an extremely high demand. Any out of stock items can take up to 3 weeks to be back as our pieces are sourced from all over the world.
What payments does ChloBo accept?
Payments can be made through PayPal, Klarna, Apple Pay, Google Pay and all major credit cards and debit cards.
I have sensitive skin and/or skin allergies, can I wear ChloBo jewellery?
Yes – whether you have sensitive skin, are prone to skin allergies or get easily irritated when wearing certain metals you can still wear ChloBo Jewellery. Each metal element within our jewellery has been tested and approved by AnchorCert Protect to ensure that it is safe for your skin, even if you already have skin allergies. Click here for more information or visit www.anchorcertprotect.com to see their approved retailer list.
How do I sign up to ChloBo emails?
Did you know? If you sign up to our newsletter you will receive 10% off your next ChloBo purchase! You'll also get early access to new releases, exclusive offers and even a birthday treat! Click below to sign up:
How do I unsubscribe from ChloBo’s mailing list?
If you wish to unsubscribe from our mailing list, there is a button at the bottom of every email we send. Alternatively, you can send an email to firstname.lastname@example.org requesting to unsubscribe and we will take you off our list.
I didn’t receive my birthday voucher code, what should I do?
You should receive your birthday code on the day of your birthday via email, if you can’t see it in your inbox we suggest taking a look in your junk! However, if this is not the case, please email email@example.com with the email used to sign up so we can get your voucher to you as quick as possible.
My discount code won't work, why not?
Discount codes cannot be used in conjunction with other offers or sale items.
Some of our promotional codes are only valid if you are logged into your customer account. Simply create a customer account to use the discount code but please double check you are entering the exact code and that it is still valid.
If you are still unable to use your code on full-price items, please contact firstname.lastname@example.org.
Can ChloBo bracelets be made to measure?
The answer is YES! All of our women's bracelets are made to the standard size of 18cm. However, if you require a different size, you can measure your wrist and let us know your desired size. Please see below for more information.
Please note, we do not offer size alterations to necklaces.
Can bracelets be made larger?
In order to cover the cost of the silver, there is a flat rate charge of £5 for a larger size bracelet.
For more information please click here.
If the bracelet is older than 12 months or not under warranty the resizing will be carried out by our repairs department – your bracelet will be taken apart and restrung with the extra beads required. The cost for this service is £18, please contact our repairs department for more information email@example.com.
Can bracelets be made smaller?
There is no extra charge for this. Simply write the new size you require (in centimetres) in the notes section at the checkout. If you are purchasing more than one piece of jewellery please specify which items you would like resizing.
If you would like the bracelet making smaller after the 12 months warranty the cost will be our standard restring charge which is £12.
If you are buying in-store, you can ask the stockist to send a bracelet back to ChloBo HQ to be resized if needs be.
ChloBo Man bracelets are measured to 20cm, and can also be altered.
What size are the ChloBo Kids bracelets?
All our children’s bracelets are made to 15cm to fit perfectly on smaller wrists.
Unfortunately, we do not offer size alterations for ChloBo Kid's bracelets.
What size are the ChloBo Man bracelets?
All our Men's range of bracelets are made to 20cm but can be altered if required.
How can I contact the ChloBo team if there is a problem with my order?
In the unlikely event there is an issue with your order, please email firstname.lastname@example.org we aim to get back to you within 24 hours. During our busy periods, the response time might increase slightly, so please allow up to 48 hours for us to get back to you. ChloBo’s office hours are 9 am-5 pm GMT Monday to Friday.
How long will my order take to arrive?
For all delivery information please follow the link below:
What do I do if my order doesn’t arrive?
Under the unlikely circumstance, your order does not arrive, please contact our dispatch team at email@example.com. Alternatively, you can track your order via Royal Mail tracking.
Can I cancel my order?
You can cancel your order by emailing firstname.lastname@example.org, orders are processed and dispatched at ChloBo HQ at a fast pace, so if you do decide you need to cancel your order we suggest doing so within an hour.
Will I need to pay customs duty and taxes on my order?
Don’t worry, we’ve got you covered! If you are shipping to an international address, we will cover any additional customs duty or tax.
EU Orders – All orders dispatched to the EU are inclusive of VAT.
International Orders – When you enter an international shipping address at the checkout, VAT (at 20%) will be automatically deducted from the order total.
Do you accept returns?
For hygiene reasons, we cannot accept returns on earrings. We also do not offer any refunds on any personalised/engravable products or perfume.
ChloBo promises to refund any items you are not completely happy with (except earrings and perfume), provided they are returned to us in a saleable condition within 14 days of receipt. All refunds will be credited back to your original method of payment. Unfortunately, we are unable to offer exchanges at this time.
Postage costs will be refunded on faulty items only. Please include all contact details.
Post items via recorded delivery to the below address, please ensure that you include proof of purchase:
ChloBo Group Ltd
PO Box 3826
Items can only be returned if the white tag is still attached.
For order information on returns please email email@example.com.
Please Note: No refund will be issued for Gift Wrap
Who do I contact for repairs and is it free?
Our repair specialist Ruth is the person to contact when your ChloBo needs a little TLC, her email is firstname.lastname@example.org. Our repair service is free for up to a year from the purchase date with a receipt or invoice. Unfortunately, if all components have been lost we cannot repair nor replace your item.
What is included in the repair service?
The below services are considered as a repair:
- Restring & Polish
- Bead/charm/chain replacement
- Specialist Clean
What’s the best way of cleaning jewellery?
You will receive a care card with your ChloBo order giving you information on how to care for pieces. If you feel your piece needs a little sprucing up we suggest using a polishing cloth or use mild soap and warm water.