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FAQs

FAQs

Sizing

How do I know what ring size to get?
We provide a standard small, medium and large sized ring. You can measure for the perfect fit via our size guide page: https://chlobo.co.uk/size-guide

Can ChloBo bracelets be made to measure?
The answer is YES! All of our bracelets are made to the standards size of 18cm. However if you require a different size, you can measure your wrist and leave a request in the comment box when ordering through our website. If you are buying in store, you can ask the stockist to send a bracelet back to ChloBo HQ to be resized if needs be. ChloBo Man bracelets are measured to 20cm, and can also be altered.

Orders

How can I contact the ChloBo team if there is a problem with my order?
In the unlikely event there is an issue with your order, please email info@chlobo.co.uk we aim to get back to you within 24 hours. During our busy periods, the response time might increase slightly, so please allow up to 48 hours for us to get back to you. ChloBo’s office hours are 9am-5pm GMT Monday to Friday.

Can I track my order?
You can track your order using the Royal Mail website, you will find your tracking number on your invoice, sent to you via email: https://www.royalmail.com/track-your-item
We also send parcels out using APC, which you can track on: https://apc-overnight.com/receiving-a-parcel/tracking

How long will my order take to arrive?
We use APC and Royal Mail 24 hour tracked and signed for service, unless you have selected next day delivery, allow 3-5 working days for your order to arrive.
International orders can take up to 3-5 days to arrive. 

What do I do if my order doesn’t arrive?
Under the unlikely circumstance your order does not arrive, please contact our dispatch team on info@chlobo.co.uk. Alternatively, you can track your order via Royal Mail tracking.

Can I cancel my order?
You can cancel your order by emailing info@chlobo.co.uk, orders are processed and dispatched at ChloBo HQ at a fast pace, so if you do decide you need to cancel your order we suggest doing so within an hour.

Returns

Do you accept returns?
ChloBo promise to refund any items you are not completely happy with, provided they are returned to us in a saleable condition within 14 Days of receipt. All refunds will be credited back to your original method of payment. Unfortunately we are unable to offer exchanges at this time. Postage costs will be refunded on faulty items only. Please include all contact details.
For hygiene reasons we cannot accept returns on earrings. Post items via recorded delivery to the below address, please ensure that you include proof of purchase:

Online Returns
ChloBo Group Ltd
PO Box 3826
Chester
CH1 9BB

Items can only be returned if the white tag is still attached.

Repairs

Who do I contact for repairs and is it free?
Our repair specialist Ruth is the person to contact when your ChloBo needs a little TLC, her email is repairs@chlobo.co.uk. Our repair service is free for up to a year from purchase date with a receipt or invoice.

What is included in the repair service?
The below services are considered as a repair:

- Restring & Polish
- Bead/charm/chain replacement
- Replating
- Specialist Clean

What’s the best way of cleaning jewellery?
You will receive a care card with your ChloBo order giving you information on how to care for pieces. If you feel your piece needs a little sprucing up we suggest using a polishing cloth or use mild soap and warm water.

General

How do I unsubscribe from ChloBo’s mailing list?
If you wish to unsubscribe from our mailing list, there is a button at the bottom of every email we send. Alternatively, you can send an email to chrissie@chlobo.co.uk requesting to unsubscribe and we will take you off our list.

Where can I buy ChloBo other than online?
ChloBo is available across the UK and Ireland in a variety of stores, if you want to know the closest spot to you please refer to our stockist page: https://chlobo.co.uk/stockists

I didn’t receive my birthday voucher code, what should I do?
You should receive your birthday code on the day of your birthday via email, if you can’t see it in your inbox we suggest to take a look in your junk! However, if this is not the case, please email jodie@chlobo.co.uk with the email used to sign up so we can get your voucher to you as quick as possible.

How long will it take for a product to come back in stock?
We aim to have all your favourite pieces available to you at all times, however, some of our most popular pieces can have an extremely high demand. Any out of stock items can take up to 3 weeks to be back as our pieces are sourced from all over the world.

What payments does ChloBo accept?
Payments can be made through PayPal and Sage Pay and we accept all major credit cards and debit cards.